CX PROFESSIONAL
See the people behind the data. For results that bedazzle the boardroom.
We don’t like to think of people as numerous different datasets. We help you understand the human experience.
BREAK THE BARRIER
Do away with the silos and status quos
We built Forsta to help you break down the walls between CX and traditional research, quantitative data and qualitative feedback, online and offline. So you can understand your customers as people – with all their unique behaviors, habits, characteristics and complexities. Because this helps you get to the root of the problems you need to solve, and find new opportunities. It helps you share your customer’s stories and drive cultural change.
How Forsta pulls your CX
understanding into sharp focus
See every angle from a single source
Our platform puts all your projects and all your customer journeys together in one place.
Ask the right people the right questions
Our feedback tools are endlessly flexible, scalable and customizable.
Speed up the journey from data to insight to improvement
All the little tasks are automatable – getting the insights that matter straight to the people who can act on them.
Make the results speak volumes
Everything’s designed to share the insights you capture, quickly and easily. So your whole business can see the way forward.
FLEXIBLE PARTNERSHIPS
Perfect a partnership built around you
When we crunch our company’s numbers, we see some pleasing results. We have the longest relationships with our clients. We lead the market in our go-live times and speed to business value. That’s because we collaborate, bring deep expertise and we flex and scale to your needs. (And because we’re a friendly bunch too.)
LEADERS IN CX
If you know about CX,
you know about Forsta
We partner with the big businesses. The forward-thinkers. From agencies like Kantar and Populus, to industry giants like Microsoft, Facebook, Bupa and eBay. Customer Magazine named us Product of the Year winners five years in a row.
CASE STUDY
“Internally, Forsta has really reinforced our customer centric culture. The holistic view and deeper understanding of the customer experience that their solution provides have enhanced our ability to keep the customer as our number one priority.”
Alesha Bencivenga, Director, Customer Support Operations, Amadeus
