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Forsta tech puts KS&R’s research in the fast lane KS&R has been getting creative with the Forsta platform. They’ve managed to cut two days from the time it takes them to create complex new surveys – and four days from their reporting time. And they got better insights as a result. Here’s how. Surveys customized. Workload downsized. Global research firm KS&R run […]
Discover how the human experience goes beyond customer satisfaction metrics and plays a crucial role in driving business success. Learn how empathy and personal connections can create a competitive advantage and how the human experience is intricately connected to employee engagement.
Customer experience in times of crisis: Covid-19 I think we all can agree these are trying times. The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. While we cannot do much to help you secure such household goods, we can help […]
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
Content What is human-centered design? How does that work for market research? What’s AI got to do with it? Final thoughts Feeling inspired? Market research (MR) is all about exploring the rich diorama of human experience. A human-centric mindset has always been at the heart of research, but despite this the phrase ‘human-centered design’ doesn’t […]
Storytelling is essential for getting the message across to your customers, Read our guide to learn how you can use your market research data to tell a story.
Forsta named a leader in the G2 Grid® for Experience Management software by Real Users on G2 Portrait of a young woman in the street LONDON – October 31, 2022 – Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced the achievement of Leader standing on […]
Press Ganey advances technology via acquisition of Forsta,A global leader in Market Research, Customer Experience and Employee Experience Forsta, a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, will gain scale and investment to further accelerate product innovation BOSTON AND LONDON (April 27, 2022) — Press Ganey, renowned leader in patient, […]
Content Understanding the landscape of customer feedback analysis What are AI summaries? What is Text Analytics? Why Text Analytics matters Comparing AI summaries and Text Analytics A powerful partnership: AI summaries and Text Analytics working together What does this mean for your business? Customer feedback is key to unlocking better experiences, stronger loyalty, and higher […]
Content The tariff effect: A new cost of doing business What’s at stake for CX across industries? The compounding effect: Why CX matters now more than ever Where do we go from here? You’ve likely heard the term “tariffs” in recent media coverage; consumers have been inundated with the phrase in the last few months. […]
