247 results found
Forsta, an industry-leading global provider of market research and customer experience (CX) technology, today announced the launch of its Digital Diaries mobile ethnography app, designed to obtain actionable, qualitative insights at scale.
Tapping into text analytics for stand-out customer experience Tools used Survey design and distribution Tailored operational dashboards Strategic reporting views Action management and alerting Advanced text analytics Industrial and electronics distributor RS Components wanted to position itself as the first choice for its customers. To do so, RS Components needed to shift to a customer-centric culture across its 6.600 […]
Market research dives into digitization to build resilience in the pandemic Research companies are showing a new level of enthusiasm for gathering insights digitally. Much of it’s due to the pandemic, but it made good business sense even before. The ‘new normal’ in research The pandemic has forced many sectors of the insight industry to speed up their existing digitalization programs or even adopt online methods for […]
CX success is all about delivering the right experience to the right people at the right time with the right message and right content. It is a multi-faceted and challenging process that requires a lot of knowledge and partnership with your audiences.
CSBA needed a dashboarding platform that would free them up to spend more time with clients. Our software was at the ready.
Customer satisfaction is a measurement of how a company meets a customer’s expectations with its products and services. Read to learn why this is important
Unlock valuable customer insights with our 11 effective methods. From social media monitoring to customer surveys, discover how to improve your marketing survey.
Turning customer voices into tangible change Tools used Data integration Product-specific surveysAdvanced reporting NPS tracking Thanks to an award-winning Voice of Customer (VoC) program built with Forsta, Virgin Money has made customer experience a driving force in its banking business. The challenge How to hear and harness 3.3 million customer voices Virgin Money’s business is vast – […]
The secret to happier customers with Bupa Global Tools used Interactive dashboards Action management Consulting services Text analytics How our software helped healthcare insurance specialist Bupa Global meet its ambitions and the needs of its customers worldwide. The challenge Taking our relationship with Bupa Global to the next level We were already working together on […]
xplore the importance of customer experience in B2B and its impact on your business success.
Discover how to enhance CX and drive growth in this informative post.
