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What is Employee Experience & why is it important? What is employee experience? Now we’re on the other side of a global pandemic, the employer-employee relationship has changed forever. The ‘Great Resignation’ occurring across certain industries and job roles means companies are paying even more attention to employee experience (EX). Organizations from enterprises to consultancies […]
Behavioral insights help you understand what customers do so you can make decisions about what the business should do. It’s that simple. Or it would be if it weren’t for the enormous complexity of behaviors and how they interact with each other. That’s why this discipline has become so important, especially since the exponential lift in digital interactions these past few years.
Discover how aligning your CX activities with commercial objectives can lead to bigger and better business outcomes. Learn to speak the language of leadership and achieve success with CX
Does your research have feelings? How to enhance your quantitative research with qualitative depth Modern survey technology helps you gather feedback from hundreds or thousands of people. All around the world. In just a few hours. Surveys measure experiences, test new products, and predict elections. And now you can make them even more powerful. Qualitative […]
Discover 9 proven strategies to gather authentic customer testimonials and boost your business credibility. Learn how to leverage social proof to increase sales and trust.
Data visualization provides a graphic representation of data. Discover why you should use visual tools to present your data effectively.
Effective customer retention can be more beneficial to your business than new customers. Discover our essential customer retention strategies you can adopt.
Discover 7 practical strategies for enhancing your voice of customer program and gain valuable customer insights. Improve customer satisfaction and drive business growth now.
Customer loyalty measures the relationship between a business and its customers. Read our guide to the key benefits you can gain from measuring customer loyalty.
Digital diaries: Join your customer on their journey In the large toolbox of feedback techniques, the diary study holds prime position. Why? Because it’s the one technique that really lets you see the world as your customers see it. In the moment, in the right context, at the right time. Most other techniques rely on some level of recall, but diary studies record customers’ opinions and feelings […]
