AI ethics
Diary studies
insight story,visualization
cx for market research
human experience in CX technology, Customer relationships, Customer engagement, Brand storytelling, Customer service
delight to CX, Customer relationships, Customer engagement, Brand storytelling, Customer service
zero-party data, Customer relationships, Customer engagement, Brand storytelling, Customer service
what is agile market research, what is agile market research, agile market research forsta
ai analysis, Customer relationships, Customer engagement, Brand storytelling, Customer service
direct to consumer, Customer relationships, Customer engagement, Brand storytelling, Customer service
LX priorities
Claire’s Global jewelry and accessories retailer ramps up online appointment revenue with optimized listings and landing pages Introduction Claire’s is a global powerhouse for self- expression, creating exclusive, curated and fun fashionable jewelry and accessories, and offering world-leading piercing services. You’re likely already familiar with the brand name Claire’s, but you may not know the…
Bernstein Research Group has helped hundreds of brands gain valuable insight into their users and target customers to help refine products, positionings, or business plans. Founder Betsy Bernstein, an expert moderator and qualitative researcher, has been a market research (MR) industry leader for decades. Her impressive, long-running tenure owes much to Bernstein Research Group’s openness…
Predictive NPS Do you know how satisfied 100% of your customers are? Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint? Are you using your CX insights to reduce customer churn? Are you making the most of your up-sell and cross-sell opportunities? With Forsta you can: Expand the scope of your CX…
human-centric culture, human centric culture, employee engagement, customer satisfaction
Innovate, automate and integrate with Forsta APIs True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting. Forsta provides programmatic access to…
Develop and deliver insights to maximize customer and brand experience Develop and deliver insights to maximize customer and brand experience Forsta Surveys can help you: Create effective advertisements with copy testing Improve customer loyalty through Customer Experience monitoring Understand brand equity through Attitude, Awareness and Usage surveys Survey programming Device detection Forsta Surveys use a…
How to measure employee engagement, Why measure employee engagement, how to measure employee engagement, how to measure employee engagement metrics, how to measure employee engagement questions
How Forsta technology delivered qualitative depth at a quantitative scale with hundreds of business leaders The challenge One-size doesn’t fit all for B2B insurance cover Providing insurance to Australian businesses is complex. Companies face an extraordinary range of risks: a single month can bring extremes of temperature, terrifying bush fires, rain bombs, tornadoes and violent…
customer retention, what is customer retention, customer retention rate, customer retention definition, customer experience