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Case study

Hearing customers voices – locally and globally

Hearing customers voices – locally and globally  Tools used Survey design   Data and feedback analysis Action management Text analytics  How our software helped Siemens Corporation bring a global approach to hearing their customers’ voices.   The challenge Bringing Siemens Corporation their own solution  Siemens Corporation, a US subsidiary of Siemens AG, wanted to find a way to measure and […]

Hearing customers voices – locally and globally
White paper

How to make your Voice of the Customer programme work

How to make your Voice of the Customer programme work The path to a successful Voice of the Customer programme is well established. But how do you make sure you are heading in the right direction? Delivering industry-leading Human Experience for customers takes more than just systems of data collection. HX leaders focus on creating […]

How to make your Voice of the Customer programme work
Customer experience

What is customer experience management?

What is customer experience management? Customer experience management (CEM or CXM) is the combination of all your organizational processes that are aimed at monitoring and improving your customer experiences at each touchpoint, across all channels.   Good CXM is a differentiator for your business, as customers demand more and more from your products and services. Because of its key role in putting your […]

What is customer experience management?
Customer experience

What is Voice of the Customer (VoC)?

What is Voice of the Customer (VoC)? Annoyed about yet another survey in your inbox? Do you wonder if anyone is really listening? Customer surveys are a vital part of Voice of the Customer (VoC) programs so it’s not a waste of time. Whoever’s sending those surveys to you, they are listening! Well, most of them are. VoC programs helps organizations listen to and engage with their customers so they can respond to their […]

What is Voice of the Customer (VoC)?
Ebook

Employee experience and insight in challenging times

Employee experience and insight in challenging times How do we support team members? Top challenge: Employee relationships are complex All experiences – both good and bad – are magnified during a period of crisis and uncertainty. It is impossible to over communicate with team members during such times, provided communications are meaningful, valuable and empathetic, […]

Employee experience and insight in challenging times
Case study

Giving Best Buy the instant insights to keep customers safe during the pandemic

Giving Best Buy the instant insights to keep customers safe during the pandemic Tools used Multi-touchpoint CX surveys  Live dashboards  Real time action alerts  Advanced data analytics  Covid-19 turned customer service on its head. With help from Forsta, Best Buy was one of the best in its industry at being fast and flexible to keep customers safe and satisfied.  The […]

Giving Best Buy the instant insights to keep customers safe during the pandemic
Case study

Keeping PHLY on top of the insurance food chain

Keeping PHLY on top of the insurance food chain  Tools used Sophisticated survey design capabilities Tailored dashboards Action management Consulting services  How our software helped Philadelphia Insurance Companies (PHLY) set themselves apart from the competition.  The challenge A brave new world for insurance  In 2010, the insurance landscape was changing. There were no guarantees when it came to […]

Keeping PHLY on top of the insurance food chain
News

Forsta Receives 2022 CUSTOMER Magazine Product of the Year Award

Forsta Receives 2022 CUSTOMER Magazine Product of the Year Award We’re pleased to announce that TMC, a global, integrated media company, has named Forsta Studio as a 2022 CUSTOMER  Product of the Year Award winner for its exceptional innovation. The award recognizes products that enable their clients to meet and exceed the expectations of their […]

Forsta Receives 2022 CUSTOMER Magazine Product of the Year Award