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Data sheet

HX Catalysts: Predictive NPS

HX catalysts Predictive NPS Scale up your CX program’s reach and impact Predictive NPS Do you know how satisfied 100% of your customers are? Can you pinpoint your detractors and promoters? Are you personalizing each touchpoint? Are you using your CX insights to reduce customer churn? Are you making the most of your up-sell and […]

HX Catalysts: Predictive NPS
Ebook

The ultimate guide to Customer Experience strategy

The ultimate guide to Customer Experience strategy 7 secrets at a glance Build executive support  Strategize and plan  Get organized  Lose the silos  Communicate  Add Voice of the Employee  Act fast and innovate  How to optimise your customer experience strategy – the 7 secrets   What is a customer experience strategy?  It’s where you lay out […]

The ultimate guide to Customer Experience strategy
White paper

Introducing the future of Experience & Research technology

The future is human The future is human This paper is for anyone leading or drivingCustomer Experience, Insights or Research efforts. Download full eBook Treat me like a human I am not your consumer, your user, your respondent. I am not the sum of my clicks, likes and shares. I am not my purchase history, […]

Introducing the future of Experience & Research technology
Case study

Giving eBay the human touch

Giving eBay the human touch Tools used Customizable surveys Focus groups InterVuing Data analytics Personalized dashboards We gave eBay a way of combining hard data with face-to-face discussions. So they could relate better to the real people behind their sellers, bidders and buyers. The challenge How do you compete with the might of Amazon as a massive online […]

Giving eBay the human touch
Ebook

Gather: From feedback to feelings

Gather: From feedback to feelings Gather: From feedback to feelings How to elevate your CX program Download full eBook Contents Introduction What if you did it better? What if you could get thequalitative data you deserve? What if you could see thewhole human? 1. Uncover the hidden human with qualitative discussions and online communities 1.1 […]

Gather: From feedback to feelings