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5 Steps to ensure your digital CX program delivers results

5 Steps to ensure your digital CX program delivers results The importance of CX has grown suddenly and dramatically since 2019, with the COVID-19 pandemic accelerating customer expectations for digital interactions and services. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in […]

5 Steps to ensure your digital CX program delivers results
Ebook

Five techniques to build a successful study

Five techniques to build a successful study Digital qualitative research can yield an extremely rich view of people’s lives, we just need to pause and consider the best way to approach it. The online medium is different, and as a result the research approach needs to adapt. Forsta is built upon the principle of getting […]

Five techniques to build a successful study
Case study

Along for the journey with BAE Systems

Along for the journey with BAE Systems Tools used Multi-channel surveys  Online and offline data collection  Tailored data reports  Hierarchy management  When security and aerospace company BAE Systems wanted to better understand their new starters’ experiences, we were on hand to help. The challenge Getting to know their new people better  BAE Systems needs to hire, train and keep the best possible people – after all, the firm’s […]

Along for the journey with BAE Systems
Case study

Working together to put customers in focus

Working together to put customers in focus  Tools used Survey and program design Interactive dashboards Data analysis Action management  How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software.   The challenge Figuring out performance in the eyes of the customer  Telecoms business provider eir Large Business knew they needed […]

Working together to put customers in focus
Webinar

The digital retail playbook: Four silos that rob brands of revenue

The digital retail playbook: Four silos that rob brands of revenue Join Zack Hamilton to learn why a fragmented digital strategy is robbing you of revenue. Get a step-by-step breakdown of the Digital Retail Playbook used by brands to: Drive more of the right traffic Tailor moving experiences to your best customers Get a holistic […]

The digital retail playbook: Four silos that rob brands of revenue
Webinar

5 Steps to ensure your digital CX program delivers results

5 Steps to ensure your digital CX program delivers results According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in their organization. So, how’s Customer Experience faring in […]

5 Steps to ensure your digital CX program delivers results
Data sheet

Forsta CX Consultants

Forsta CX Consultants Guiding you through your CX program Building and growing a Customer Experience (CX) program is no easy task due to multiple factors, ranging from incomplete strategy, lack of executive support, ineffectual action planning. It’s all very well knowing what’s best practice, but what’s best for the project? Who is Forsta Consulting? We […]

Forsta CX Consultants
Employee experience

What is Voice of the Employee?

They say it’s all about the customer. But is it really? What about employees? Gathering the Voice of the Customer is vital for any organization, but the Voice of the Employee gives an equally important viewpoint. Understanding how your staff feels about your company can give you deep insights on what works and what doesn’t, what could be easily fixed and what could make life easier for them and for your customers.  

What is Voice of the Employee?
Podcasts

Episode 05: Sean Albertson | Charles Schwab

Forsta HX Superheroes
Forsta HX Superheroes
Episode 05: Sean Albertson | Charles Schwab
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HX SUPERHEROES PODCAST Episode 05: Sean Albertson | Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Activating CX culture: How Charles Schwab brought client-first focus to the entire organization  Sean Albertson, Head of Client Experiment Measurements and Analytics […]

Episode 05: Sean Albertson | Charles Schwab