Showing search results for: b2b journey

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Ebook

Gather: From feedback to feelings

Gather: From feedback to feelings Gather: From feedback to feelings How to elevate your CX program Download full eBook Contents Introduction What if you did it better? What if you could get thequalitative data you deserve? What if you could see thewhole human? 1. Uncover the hidden human with qualitative discussions and online communities 1.1 […]

Gather: From feedback to feelings
Video

CX expert series: Dean Arcan – Bupa Global

CX expert series: Dean Arcan – Bupa Global Bupa Global know that supporting globally-minded individuals means thinking globally themselves. They have advisors, doctors and nurses based around the world, helping provide a multi-lingual service – giving customers the benefit of their international experience. To maintain this focus, they remain free of shareholders, re-investing profits back […]

CX expert series: Dean Arcan – Bupa Global
Ebook

Why qualitative wins: The future of human experience insights

Why qualitative wins: The future of human experience insights Why qualitative wins: The future of human experience insights Download full eBook The growth trifecta: why qualitative research is growing so fast Tell me more. And more. And more. We want the full story. The colors, the shapes, the sounds, and the feelings. It’s no longer […]

Why qualitative wins: The future of human experience insights
Ebook

10 Tips for creating great survey questions

10 Tips for creating great survey questions Good questions mean good data Getting your survey right really matters. Here’s 10 tips to help you along the way. Be absolutely clear on your study objective If it’s a new study, ask: What is the central question? How will the data be used? What other data can […]

10 Tips for creating great survey questions
News

Forsta receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine

Forsta receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine B2B company honored for the 13th consecutive year for improving customer experience and insights technology NEW YORK, OSLO, Norway and LONDON, October 26, 2021 Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced today that TMC, a global, […]

Forsta receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
Customer experience

From data to decisions: finding the right CX sources

Content The power of data in CX decisions Understanding CX data types The importance of data integration across channels Distinguishing actionable insights from noise Actionable strategies for leveraging CX data The future of CX data sources Turning data into action: the path forward for CX In today’s data-driven world, businesses have unprecedented access to customer […]

From data to decisions: finding the right CX sources