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Top 8 benefits of customer retention

Top 8 benefits of customer retention What is customer retention? Customer retention is what organizations do to stop customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business and contributes greatly towards sustainable growth. Despite this fact, and irrefutable evidence that existing customers are more valuable than […]

Customer experience

Why CX programs matter: The proof is in the tech

Content The evolution of CX tech: From passive to proactive The tangible proof: How CX tech directly impacts business outcomes Actionable takeaways: How to prove your CX program’s value CX tech is no longer optional—It’s business-critical Despite all the buzz around delivering a positive customer experience, some still see Customer Experience (CX) management as soft […]