What is social listening and why is it important?
Social Listening is a method of gathering useful data from across social media platforms. Read our guide for everything you need to know about social listening.
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7 strategies to improve your Net Promoter Score (NPS)
Every business should strive to improve its Net Promoter Score. We’ve compiled 7 of our favorite strategies for improving your net promoter score.
What is Net Promoter Score (NPS)?
The Net Promoter Score, or NPS®, enables organizations to get a clear view of the health of their customers’ loyalty. Used widely across the globe, Net Promoter Score has become a key metric in customer engagement since its launch in 2003. It offers a model that links customer loyalty to financial KPI’s and profitable growth.
The Net Promoter Score playbook
Develop and deliver insights to maximize customer and brand experience
Harnessing the power of social listening
Social media listening in the context of customer feedback, describes all the tools and solutions that let brands listen to what’s being said on social media platforms, convert this content into insights and trends, and make decisions that impact the business.
The operational leader’s guide to HX
The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Download full eBook Contents Introduction Introduction The problem The solution The results Download full eBook Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When […]
A home of one’s own: How Pennymac makes homebuyers happy
A home of one’s own: How Pennymac makes homebuyers happy Tools used Email based surveys Online and offline data collection Text Analytics Hierarchy Management Action Management As one of the leading mortgage service providers in the country, Pennymac places great emphasis on customer service to ensure their homeowners have the best possible experience throughout their […]
Power up your profit
Power up your profit: Elevating financial results with operational excellence Power up your profit: Elevating financial results with operational excellence Download full eBook Operational excellence is your key to retail success. Learn to build a cost-effective customer acquisition model, use insights for real results, and leverage employee experience. Enhance local operations and deliver exceptional customer […]
Storytelling
Storytelling From black and white, to stories in color Make your data mean something and craft infographics that can explain, inspire and convince people to act. Show the steps in a customer journey, shine a light on issues and reveal trends in your data that truly come to life. Transform your data It’s easy to […]
Why CX must be a top priority in a tariff-driven economy
Content The tariff effect: A new cost of doing business What’s at stake for CX across industries? The compounding effect: Why CX matters now more than ever Where do we go from here? You’ve likely heard the term “tariffs” in recent media coverage; consumers have been inundated with the phrase in the last few months. […]
