Showing search results for: b2b journey

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Customer experience

Your data investments aren’t delivering: 3 reasons why

Your data investments aren’t delivering: 3 reasons why Modern lives are encoded in data. People spend four hours a day on their smartphone. Two-and-a-half hours on social media [1]. And a lifetime on Zoom calls. Data footprints are left in search queries, Twitter posts, Uber journeys. Cell towers and satellites track real-world movements. Customer surveys. […]

Your data investments aren’t delivering: 3 reasons why
Employee experience

Successful launch of a continuous listening program

Successful launch of a continuous listening program I read recently an interesting report from Corporate Research Forum (CRF) headlined Harnessing the HR Technology Revolution. Even though the findings and conclusions in the report mainly refer to technology used by HR more broadly, such as HR, Talent and Workforce Management systems, it is astonishing how well they […]

Successful launch of a continuous listening program
Case study

Plugging the holes with B2B International in Wolseley’s customer journey

Plugging the holes with B2B International in Wolseley’s customer journey Tools used Survey design  Feedback and data collectionGenius and computer assisted telephone interviewing  B2B selling can be a brutally competitive business. Our Forsta platform gave B2B International the insights to gain an edge with one of their clients, Wolseley UK.   The challenge How to stand out with high customer service, […]

Plugging the holes with B2B International in Wolseley’s customer journey
Customer experience

What is Voice of the Customer (VoC)?

What is Voice of the Customer (VoC)? Annoyed about yet another survey in your inbox? Do you wonder if anyone is really listening? Customer surveys are a vital part of Voice of the Customer (VoC) programs so it’s not a waste of time. Whoever’s sending those surveys to you, they are listening! Well, most of them are. VoC programs helps organizations listen to and engage with their customers so they can respond to their […]

What is Voice of the Customer (VoC)?
Case study

Turning customer voices into tangible change

Turning customer voices into tangible change Tools used Data integration Product-specific surveysAdvanced reporting NPS tracking  Thanks to an award-winning Voice of Customer (VoC) program built with Forsta, Virgin Money has made customer experience a driving force in its banking business.  The challenge How to hear and harness 3.3 million customer voices  Virgin Money’s business is vast – […]

Turning customer voices into tangible change
Webinar

Crushing your CAC: Maximize click-buy-repeat

Crushing your CAC: Maximize click-buy-repeat Webinar synopsis:Are soaring customer acquisition costs shackling your financial potential? Join Zack Hamilton as he shares battle-tested strategies to slash your customer acquisition costs by optimizing your customer’s journey at every touchpoint. Learn how to: Breakthrough customer acquisition barriers with easy-to-implement omnichannel tactics Unleash the untapped potential in employee experiences […]

Crushing your CAC: Maximize click-buy-repeat
Customer experience

What is brand perception and how to measure it?

There are no two ways about it. Brand awareness, or brand perception determines the success (or failure) of your business. Cultivate a strong brand identity that inspires loyalty in your customers and you’re onto a winner; lose sight of your brand in the choppy seas of competitors and poor engagement, and you’re unlikely to last the course.

What is brand perception and how to measure it?