You searched for b2b journey | Page 6 of 15

Customer experience, Employee experience

What is customer feedback and why is it important?

What is customer feedback and why is it important? What is customer feedback and why is it important How do you know you’re doing everything you can to put your customers at the heart of your business? Simple… ask for customer feedback. Find out if your customer-centric efforts are worth the trouble and if they result in higher satisfaction and loyalty. Discover what’s really annoying to your customers and how can you resolve their issues to stop […]

News

Forsta launches Retail HX offering to answer consumer call for cohesive omnichannel shopping experiences

Forsta launches Retail HX offering to answer consumer call for cohesive omnichannel shopping experiences May 9, 2024 LONDON — Forsta, the leading developer of Human Experience (HX) technology, has launched Retail HX, a set of data-driven insights solutions which unify retailers’ end-to-end customer, employee and brand data, enabling brands to stand out from competitors by […]

News

PG Forsta hosts 12th annual Community Day, second worldwide event

PG Forsta hosts 12th annual Community Day, second worldwide event South Bend, Indiana (12 September 2023) — PG Forsta, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, consumer, and customer journeys, held its twelfth annual Community Day on Tuesday, September 12. This year marks the second-ever […]

Case study

Working together to put customers in focus

Working together to put customers in focus Tools used Survey and program design Interactive dashboards Data analysis Action management How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software. The challenge Figuring out performance in the eyes of the customer Telecoms business provider eir Large Business knew they needed […]

Customer experience, Data visualization, Employee experience, Qualitative Research, Quantitative research

Data storytelling: Using data to create a narrative

Data storytelling refers to the use of data to create a narrative and tell a story. Read our guide to learn how you can effectively tell a story with your data.

Case study

Plugging the holes with B2B International in Wolseley’s customer journey

Plugging the holes with B2B International in Wolseley’s customer journey Tools used Survey design Feedback and data collectionGenius and computer assisted telephone interviewing B2B selling can be a brutally competitive business. Our Forsta platform gave B2B International the insights to gain an edge with one of their clients, Wolseley UK. The challenge How to stand out with high customer service, […]

News

Forsta, a Technology Company, Adds Publicis Media to its Growing Portfolio of Technology Customers in Germany

Forsta, a Technology Company, Adds Publicis Media to its Growing Portfolio of Technology Customers in Germany October 6, 2023 LONDON — Forsta, the leading technology company in transforming the human experience (HX) across customer, employee, patient, member and consumer journeys, today announced it has expanded its portfolio of technology customers in the DACH region via […]

Customer experience

Cultivating a human-experience culture: How to transform your organization from the inside out

Explore the importance of a human-centric culture in organizations, its core principles, and values, and how it impacts both customer and employee satisfaction. And find out how to assess your organization’s current culture and identify potential barriers to cultural change, followed by six key steps to transform your organization from the inside out.

Thought leadership

What is brand awareness – a complete guide

Learn some of the most effective strategies that you can adopt to increase your brand awareness andboost the growth of your business.

Customer experience

Sharing our 2022 predictions for CX professionals

Sharing our 2022 predictions for CX professionals Forsta hosted a webinar with guest speaker Judy Weader, Senior Analyst at Forrester, and our very own Chris Brown, VP of CX Consulting, covering top predictions for 2022. We’ve outlined these predictions below, but the full webinar is also available on-demand including more detailed examples of how CX leaders are […]