Home Resource Library Webinar MRAs blended technology & services

MRAs blended technology & services



Tightening research budgets. Increased use of DIY technologies. Profit margins under relentless downward pressure. It feels like only doom-and-gloom for research agencies.

But that’s not true.

Demand for research and insight is growing. New methods, tools and data sources are proliferating. And research agencies are uniquely positioned to help organizations understand their audiences.

At Forsta, we strongly believe in this second narrative. In fact, we think this is a new golden age for agencies. We work with hundreds of great research companies all over the world. Every day, we see inspiring examples of innovation, client impact and commercial success.

Our four-part webinar series explores some of the key strategies with which agencies can be successful in this new era for the insights industry.

In part 3, we debunk the notion that research is a binary choice between humans and machines, between full-service support and ‘DIY’ software.

Learn from industry consultant Mike Stevens and Forsta experts Fredrik Osterberg on how your agency can seize the big opportunities in today’s research ecosystem.

Part 3: Blended technology & services

You’ll learn:

  1. Why hybrid models that combine software and research expertise are the key to meeting client requirements
  2. How agencies can generate new revenue from their own technology-based intellectual property
  3. The pros and cons of different ways to create hybrid ‘products’ that blend human research skills and best-in-class software
Video

Research HX

Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.

Read more
Research HX
Webinar

Integration: the new frontier of insights for research HX

Integration: the new frontier of insights for research HX Webinar synopsis: Discover the faster, smarter and more accurate way to research with Research HX. Gone are the days of sequential processes skipping between platforms. Parallel workflows, integrated steps and AI enhancements to the tools you use daily. Related resources

Read more
Integration: the new frontier of insights for research HX
Webinar

AI and the new era of customer experience: Insights for 2025 and beyond

AI and the new era of customer experience: Insights for 2025 and beyond Webinar synopsis: In today’s fast-paced digital landscape, customer experience (CX) is the ultimate differentiator—and AI is rewriting the playbook for how businesses connect with their customers. Tune in to an engaging session that blends cutting-edge thought leadership with actionable strategies to elevate […]

Read more
AI and the new era of customer experience: Insights for 2025 and beyond

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.