Forsta Discussions Put focus groups at your fingertips We’ve made it easy to add qual to your toolbox – and extend your research to include focus groups and in-depth interviews – in just a few clicks. Watch this Demo for a peek inside our new DIY focus group tool, Discussions; where you can create, moderate, […]
Digital Diaries & Communities Capture insights in the moment of decision making. Get their input during key moments in their journey with activity-based diary entries. Build a community of your customers. Bring them together. Interact with them on your own mini social media platform. And then sit back and enjoy a priceless stream of in-the-moment […]
Many feedback programs measure Net Promoter Score movements, but few can reveal the “why” of customer behavior. Forsta’s HX Benchmarks puts performance in context so you can understand what great experiences look like for your customers. Learn more about the human-centered intelligence you need to outperform the market.
Crowdsourcing Imagine a feedback tool that doesn’t just tell you there’s a problem but actually suggests how to solve it. Learn how easy it is to launch a time-flexible, feedback solution that ensures your whole team can contribute toward success. Related resources
Digital Feedback Digital journeys are no longer a mystery. Utilize your website and company apps to build real-time insight from your customers digital journeys. Learn how you can use your most powerful assets to collect feedback. Related resources
Focus Groups Make a secure, human connection with your customers, quickly and easily with our Focus Group solutions. Learn how easy it is to reach customers, face-to-face, all over the world. Related resources
Digital Communities Make your customers your closest collaborators by building a community and bringing them together on your own mini social media platform. Learn how you can receive a constant stream of priceless insight. Related resources
Visualizations Take your data and turn it into a living, breathing entity. Learn how you can see it all in an instant with dynamic, online dashboards on any device Related resources
CX expert series: Dean Arcan – Bupa Global Bupa Global know that supporting globally-minded individuals means thinking globally themselves. They have advisors, doctors and nurses based around the world, helping provide a multi-lingual service – giving customers the benefit of their international experience. To maintain this focus, they remain free of shareholders, re-investing profits back […]
