HX catalysts
Social listening booster
Amplify the unheard truth in local reviews
Social listening booster
Your customers are talking about you everywhere. But are you listening?
Are your survey response rates falling off a cliff in certain locations?
Do you know what the difference is between each of your local markets?
And how to maximize each one’s potential?
Can you tell which offline experiences are affecting your customer’s online reviews and social opinions on your brand?
With Forsta you can:
- Understand and enable great customer experience across digital and physical customer touch points.
- Drive the right strategic improvements by identifying changes timely.
- Reduce your operational blind spots by understanding all customer conversations.
- Improve store traffic conversion and build stronger relationships with your local customers.
- Enhance local brand perception and reputation by serving your local community’s needs.
- Go head-to-head with your competition and improve your share of wallet.
How it works
- Listen to all conversations: All your customer reviews will be pulled in from multiple locations – Google, Facebook, or Yelp – and presented to you in one place.
- Understand at scale: With all the reviews in one place, you can leverage Forsta’s emotion and sentiment detection capabilities to better understand customer feedback and unlock the drivers impacting your customers’ offline experiences.
- Activate your organization: Use our reporting capabilities to visualize key experience drivers, assess your organization’s competitive performance and engage the right stakeholders to address the blind spots preventing you from delivering the best experiences.
- Empower and inspire actions: Utilize easily configured workflows to alert your local employees to take action on what matters most to your customers and drive closed-loop learnings at scale
You’ll also get
Customized services and support to fine tune your program with custom models, reports, social media analytics and much more.
Check out our full range of HX Catalysts
HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact
Related resources
Integration: the new frontier of insights
Integration: the new frontier of insights Integration: the new frontier of insights Efficiency, intelligence, insight. All in one. The new frontier of insights is here and it’s swifter, smarter and scalable. Market research professionals know the challenge all too well: endless hours spent preparing data and reports, leaving less time for uncovering the insights that […]
The research agency’s AI efficiency playbook
The research agency’s AI efficiency playbook The research agency’s AI efficiency playbook The rise of AI has led to a surge of excitement, anxiety, and confusion within the research industry. Agency leaders can reap the rewards of this new landscape with our five guiding principles for integrating AI into your strategies. From boosting operational efficiency […]
Seeing is believing: How to display your data story
Seeing is believing: How to display your data story Seeing is believing How to display your data story The proof is in the numbers 2.5 quintillion bytes of data are created every day. And by 2025, global data is set to reach 180 zettabytes – that is 180 trillion gigabytes. But, business leaders still don’t […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
