HX catalysts
Digital Excellence
Turn digital journeys into real-time insights.
Digital Excellence
Ask the right questions, at the right time.
Are you missing key steps on customers’ digital journey?
Do you really know how they feel in the moments that matter?
Can you survey across all your channels?
Forsta’s Digital Excellence gives you the power to manage and improve your customers’ experience across all digital channels – website or mobile. So you can create a holistic Human Experience (HX) for all your customers.
With Forsta you can
- Collect rich, real-time, actionable feedback from customers at any stage of their journey and combine direct feedback with behavioral insights.
- Accurately survey your website visitors and app users to learn how you can improve their experience.
- Activate all channels by easily combining your digital feedback with other data to share ideas and tailor cross-channel experiences.
- Enhance customer engagement and prioritize optimizations that have the greatest impact on customer satisfaction.
How it works
- Digital Feedback for your website & mobile web: Launch highly targeted intercept surveys that work on any device (desktop or mobile). Easily define conditions to trigger surveys at any point in the customer journey.
- SDK for your mobile app: Our mobile SDK lets you easily embed intercept surveys within your mobile apps. We’ve designed this SDK to be fast, easy, flexible, and lightweight with minimal impact on your existing app.
Check out our full range of HX Catalysts
HX Catalysts are bespoke technology and services modules that accelerate your CX program for maximum business impact.
Get in touch with the Forsta team to learn more.
Related resources
Adapt to thrive: Innovation, AI and speed to insight
Adapt to thrive: Innovation, AI and speed to insight Adapt to thrive: Innovation, AI and speed to insight Market research has long been seen as a slow-moving industry, often hesitant to embrace new technologies and methodologies. Being forced to give up in-person research methods accelerated the adoption of digital-first ways of working, AI-driven insights, and […]
The digital leader’s guide to CX
The digital leader’s guide to CX: An omnichannel strategy for better business outcomes The digital leader’s guide to CX: An omnichannel strategy for better business outcomes Seamless, Smart, Scalable CX for leaders The future of digital customer experience is here—and it’s more connected, intelligent, and actionable than ever. Digital leaders know the challenge all too […]
Emotions: the key to unlocking insights for results
Emotions: the key to unlocking insights for results Emotions: the key to unlocking insights for results Clarity, Connection, Conversion. Seamlessly Achieved. In the world of customer experience (CX), many programs fall short by focusing on outdated score-chasing metrics like NPS without realizing the untapped potential of emotional insights. This eBook is your guide to unlocking […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
