Sports apparel titan defines gold standard for global brand tracking

Sports apparel titan defines gold standard for global brand tracking with Forsta’s help
Everyone knows this leading sportswear brand. But does
the brand know its own reputation?
This global sports apparel giant, with billions in revenue, faced challenges in tracking the health and perception of its brand on a global scale. The company lacked standardized reporting across its diverse retail channels and relied heavily on costly third-party vendors, which often delivered low-quality, inconsistent data. So, how can this market-dominating brand keep its finger on the pulse of a presence that spans so many locations and indirect channels across the world’s largest markets?
Enter Forsta, a company with 25+ years of experience in handling highly complex brand tracking studies. As a dominant market leader for professional researchers, with more than 50% market share, Forsta is well-versed in addressing the intricate needs of global brands.
This sportswear star trusts Forsta’s professional services team for their expertise in managing complex research projects, as well as their deep knowledge of programming
consultation and execution best practices. As an extension to their internal teams, together they deliver best-in-class insights for the brand.
As a first step in executing a world-leading brand tracking study, the company needed to gather a wide range of opinions on customer experiences across both its retail partners and branded retail channels in key US and international markets.
Related resources
Adapt to thrive: Innovation, AI and speed to insight
Adapt to thrive: Innovation, AI and speed to insight Adapt to thrive: Innovation, AI and speed to insight Market research has long been seen as a slow-moving industry, often hesitant to embrace new technologies and methodologies. Being forced to give up in-person research methods accelerated the adoption of digital-first ways of working, AI-driven insights, and […]

The digital leader’s guide to CX
The digital leader’s guide to CX: An omnichannel strategy for better business outcomes The digital leader’s guide to CX: An omnichannel strategy for better business outcomes Seamless, Smart, Scalable CX for leaders The future of digital customer experience is here—and it’s more connected, intelligent, and actionable than ever. Digital leaders know the challenge all too […]

Emotions: the key to unlocking insights for results
Emotions: the key to unlocking insights for results Emotions: the key to unlocking insights for results Clarity, Connection, Conversion. Seamlessly Achieved. In the world of customer experience (CX), many programs fall short by focusing on outdated score-chasing metrics like NPS without realizing the untapped potential of emotional insights. This eBook is your guide to unlocking […]
