MANAGEMENT TRACKER
See the full picture, in real time.
If you’re putting in the work to understand your customers and employees, you’ve got plenty of projects on the go at once. You need to keep the admin to a minimum and oversee everything with ease.
VOC AND VOE PROJECTS
Hear every customer and employee voice
Every case, on every project, is in one place – ready for you to sort, filter, view and update. You can see details for every case and its status. Update information and allocate categories, on the fly. And see every word of customer responses and feedback, as they come in.
AUTOMATED EMAIL TEMPLATES
Instant responses at the ready
Set your email templates to make your escalation messages effortless, clear and consistent. So everyone knows what they need to know, instantly, without you even having to touch your keyboard.
AUDIT TRAILS
See every case’s backstory, in full
Need to know everything there is to know about a single case? You’ll find it all pulled together and neatly arranged. Forsta builds an audit trail that includes all actions, status updates and customer feedback. You can add external files too.