Forsta receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
B2B company honored for the 13th consecutive year for improving customer experience and insights technology
NEW YORK, OSLO, Norway and LONDON, October 26, 2021
Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced today that TMC, a global, integrated media company, has named the Forsta Platform as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.
The Forsta Platform is a flexible, multi-channel software platform for Customer Experience (CX) insights that delivers award-winning software for Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research programs. The platform provides organizations with a one-stop, feature-rich solution to gain maximum value and insight from feedback and research projects.
Forsta’s platform was recognized for innovations that enable customer experience professionals and business decision-makers to generate richer insights that fuel smarter decisions and generate faster actions. Recent Forsta platform enhancements enable consolidated business insights to be delivered in real time via mobile devices, and with a variety of compelling visual reporting options. Forsta has also made UX updates to make it easier to create engaging data and insights dashboards on any device.
“Innovation is a core tenet of our business, which is why it’s an honor to have Forsta recognized for bringing innovation to the market by TMC’s Customer Magazine,” said Kyle Ferguson, Chief Executive Officer at Forsta. “We take great pride in listening to and collaborating with our own customers, who work across Customer Experience, Employee Experience and Market Research, which allows us to continually innovate our solutions to meet their evolving insights needs.”
This marks the 13th consecutive year that Forsta has been honored by the TMC awards program, beginning in 2009 when the company’s Contact Center Solution technology was named Product of the Year. In the years since, the company has been recognized multiple times for innovations within its data and insights platform (2010 – 2012, 2014, 2016 – 2018, 2020), as well as for its mobile innovation (2013), text and social analytics (2015) and digital feedback module (2019).
“Congratulations to Forstafor receiving a 2021 Customer Experience Innovation Award. The Forsta Platform has been selected for setting the standard in delivering world-class customer experiences,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to great innovation from Forsta in 2022 and beyond.”
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Forsta
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer. Forsta is a PG Forsta company.
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