Integrationen

With the Zendesk integration you get complete control of your support workflows. As soon as a customer interacts with the support team, you can knock on their door and capture actionable feedback from respondents via fully integrated surveys. You can also create new tickets and assign them quickly to close the loop right away and feed information across the organization.

Create a single view of your customers through integration with MS Dynamics. Gather, store, and analyze data from various channels and improve business efficiency by streamlining processes. Easily capture leads from survey data and map responses to your CRM records in real-time.

Our Salesforce integration allows you to combine your operational, relationship, and experience data to give you a full 360 view of your customers. With this integration you can manage your survey invitation list, automatically trigger surveys based on events in Salesforce, trigger notifications to relevant stakeholders, share experience insights and launch actions that lead to improvements.

With the Adobe Analytics integration, you get to view and fully understand the omni-channel journeys of your customers. You can continuously improve your digital experience strategy through targeted survey intercepts and create highly personalized experiences for your customers by combining the data from Forsta with Adobe’s digital behavior data.

The Adobe Experience Cloud integration allows you to go beyond traditional digital performance metrics and capture the real digital experience of your customers by focusing on the ‚why’ behind their digital behavior. Take personalization and customer segmentation to a whole new level by combining our experience insights with the capabilities of Adobe Experience Cloud.

Gather insights and improve the digital experience by analyzing clickstream data from your users – from heat maps, personalization metrics, A/B testing and more. Quantify the biggest UX issues that are costing you online customers, and prioritize what matters most.

Combine Phebi’s advanced voice emotion and sentiment analysis capabilities across Forsta’s qualitative and quantitative technology to uncover your customers‘ most compelling emotions and opinions. This way you can get closer to your customer and truly understand the person behind the feedback. 

Get structured insights from unstructured data with the Ascribe integration. This integration helps you analyze text data from various sources, such as customer feedback, social media platforms, surveys, and emails for any of your experience programs. Additionally, you can also automate verbatim and web-based coding.

Combine your experience data with the full scale of Course5’s analytics capabilities ranging from data management and descriptive analytics to insightful, predictive, and prescriptive analytics.

The Google Translate integration allows you to easily translate your text into any language of your choice with 130+ language options available.

Quantipy is an open-source data processing, analysis and reporting software project. This integration allows you to perform advanced analytics on top of your customer data as Quantipy offers support for native handling of special data types like multiple choice variables, statistical analysis using case or observation weights, DataFrame metadata and data exports. 

Make critical decisions about product features and price optimization based on real-time customer insights via this integration. A choice-based conjoint mimics a shopping experience, asking respondents to choose among different products described by features and price, leading to a model that explains what drives buyer choices. This way you can accurately prioritize your product development roadmap and validate product messaging.

This integration allows you to interact with customers in-the moment and meet them where they are. Get instant feedback via SMS as this integration lets customers share feedback through a channel they prefer. This two-way connection will also give you access to sampling, invitation, and integration statistics as well.

Connect Text Anywhere to your experience program and seamlessly communicate with customers and other stakeholders to gather their feedback. Improve customer experience and boost engagement by sending messages online in a secured manner.

Pull up customer reviews and opinions from all major social media platforms, news sites, forums and more with the Brandwatch integration. This way you can easily discover, attract, and engage customers on social media channels – across teams and regions.

By placing the tag across the websites and apps, businesses can collect, manage, and integrate customer data from various sources, such as social media, web analytics, email marketing, and more, to create a unified view. Once you have all the data from your customer interactions in one place, you can leverage Forsta capabilities to dig into the right insights, visualize them and inpsire change.

When in need of an incentive management and branded payments program – look no further than our Blackhawk Network integration. Smoothly distribute a range of rewards, from physical pre-paid cards to e-cards, with your survey respondents to boost engagement.

Zapier allows you to smoothly exchange data between your web apps. With this integration you can bring together your customer experience data and operational data from multiple apps to create contacts, distribute surveys and trigger actions – all of this done automatically.

This integration allows you to crawl across websites to extract and capture data from them without complex coding. Import.io allows you to integrate a steady stream of high-quality web data into your business processes, applications, analysis tools and visualization software. Combining this with your experience data will help you dive deeper into insights that matter.

With this integration you can unlock one of the largest consumer networks for digital-survey based research. Cint integration helps you digitalize and automate the insights-gathering process once you’ve collected your data via the Forsta HX platform.

With this integration, insight professionals can perform quantitative and qualitative research – either through self-service solutions or through custom research programs built with the help of research and service experts.

Leverage rich and reliable qualitative insights instantly with powerful video surveys that drive action. Get a deeper understanding of your people – customers and employees and inspire incisive decision making by pulling in data from video surveys into the Forsta platform.