Digging for gold: Into the feedback mines
A customer journey map presents a visual representation of the steps your customers take when engaging with your company. Discover more here.
What is customer journey mapping – A complete guide
A customer journey map presents a visual representation of the steps your customers take when engaging with your company. Discover more here.
7 types of customer feedback and how to use them
There are many types of customer feedback that can be applied in different ways. Discover our 7 favorite types that you can use to collect feedback.
7 strategies to improve your Net Promoter Score (NPS)
Every business should strive to improve its Net Promoter Score. We’ve compiled 7 of our favorite strategies for improving your net promoter score.
It’s not just what they say, it’s what they do: Behavioral insights
Behavioral insights help you understand what customers do so you can make decisions about what the business should do. It’s that simple. Or it would be if it weren’t for the enormous complexity of behaviors and how they interact with each other. That’s why this discipline has become so important, especially since the exponential lift in digital interactions these past few years.
Harnessing the power of social listening
Social media listening in the context of customer feedback, describes all the tools and solutions that let brands listen to what’s being said on social media platforms, convert this content into insights and trends, and make decisions that impact the business.
13 essential customer retention strategies that work
Effective customer retention can be more beneficial to your business than new customers. Discover our essential customer retention strategies you can adopt.
Digital diaries: Join your customer on their journey
Digital diaries: Join your customer on their journey In the large toolbox of feedback techniques, the diary study holds prime position. Why? Because it’s the one technique that really lets you see the world as your customers see it. In the moment, in the right context, at the right time. Most other techniques rely on some level of recall, but diary studies record customers’ opinions and feelings […]
9 benefits of customer loyalty for your business
Customer loyalty measures the relationship between a business and its customers. Read our guide to the key benefits you can gain from measuring customer loyalty.
Using qualitative discussions to amplify your CX program
Using qualitative discussions to amplify your CX program Customer feedback is often described with scores, metrics and other numbers: Net Promoter Score, Customer Lifetime Value, Overall Satisfaction… Now these are important, and the science of Customer Experience is built on robust economics. It wouldn’t be sustainable otherwise. But the quantitative is only part of the […]
