Cint and Forsta form industry-first partnership to drive a reduction in survey fraud
The integration of Forsta technology with Cint’s platform will eradicate nearly all ghost-completed surveys and improve quality
CHICAGO – June 1, 2023 – Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced a first-of-its-kind partnership with Cint, a global technology leader in digital insights gathering, to fight survey fraud and improve data quality and security for the market research industry. All Forsta customers using Cint will receive access to this secure environment, where ghost completes (also known as link jumpers) are expected to be effectively eliminated, by the end of June. This collaboration with Cint will eradicate a costly challenge and raise the standard for data quality in market research as a whole.
“Ghost completes have been an issue in our industry. This technology helps us reduce fraud and increase security. With Cint and Forsta’s technology directly connected via this server-to-server (S2S) integration, market researchers can expect high-quality sample to help them produce accurate research with ease.”
Oscar Carlsson
Chief Innovation Officer, Cint
Ghost completes occur when there is a false record of a respondent completing a survey that they have not actually completed. With ghost completes effectively eliminated, market researchers will benefit from a healthy and secure sample flow to their surveys. Panel suppliers will also benefit by avoiding distributing incentives for ghost completes.
“For the last 25 years, Forsta has supported insights professionals with best-in-class technology to collect and report market research data. Our investment in this technology represents continuation of that commitment. With Cint as our first non-exclusive partner, we’re thrilled to be bringing our market research customers the peace of mind that their time and resources spent on surveying panelists are producing quality data that drive intelligent insights. We’re excited to bring this technology to the broader market research industry in the long term.”
Tobi Andersson
Managing Director, Forsta
Learn more about Forsta’s secure integration technology below.
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Forsta
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer. Forsta is a PG Forsta company.
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