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PG Forsta launches Research HX to empower researchers with AI-driven speed and precision

PG Forsta launches Research HX to empower researchers with AI-driven speed and precision New Platform Slashes Research Time, Boosts Data Quality, and Empowers Researchers with AI   [BOSTON, January 21, 2025] – PG Forsta, a leading research and experience technology company, has unveiled Research HX, an AI-powered market research solution suite designed to increase efficiencies, improve […]

PG Forsta launches Research HX to empower researchers with AI-driven speed and precision
Customer experience

From data to decisions: finding the right CX sources

Content In today’s data-driven world, businesses have unprecedented access to customer insights—but are they making the most of it? With global data creation expected to surpass 394 zettabytes by 2028, the challenge isn’t collecting data; it’s knowing how to turn it into actionable strategies that drive loyalty and growth. Customer experience (CX) isn’t just about […]

From data to decisions: finding the right CX sources
Customer experience

AI summaries vs. Text Analytics: how to use both in customer feedback

Content Customer feedback is key to unlocking better experiences, stronger loyalty, and higher satisfaction. But there’s a catch—transforming raw feedback into valuable insights isn’t easy. Myriad data points across the customer journey can make deciphering this feedback arduous, from surveys to social media comments, finding the signal in the noise can overwhelm even the most […]

AI summaries vs. Text Analytics: how to use both in customer feedback
News

Forsta AI’s new capabilities help organizations gain deeper insights, anticipate needs, and act decisively

Forsta AI’s new capabilities help organizations gain deeper insights, anticipate needs, and act decisively January 16, 2025, BOSTON — Forsta, a leading provider of experience measurement, data analytics, and insights, today unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. The release of these new Forsta AI features builds on its 5-year, […]

Forsta AI’s new capabilities help organizations gain deeper insights, anticipate needs, and act decisively
Qualitative Research, Quantitative research

Battle on bias: AI is learning from our mistakes

Battle on bias: AI is learning from our mistakes Artificial Intelligence (AI): the wonder child of technology that’s revolutionizing everything from how we order pizza to how we design buildings. We’ve got algorithms making us playlists, optimizing our exercise routines, and suggesting the next hot trend in socks. But as this tech powerhouse learns from […]

Battle on bias: AI is learning from our mistakes
Customer experience

Unpacking zero-party data: a guide to customer-driven insights

Content Zero-party data cuts through the noise, putting the power in your customers’ hands—and yours. You’ve got mountains of data, but what’s actually helping you make decisions? Imagine data that gives you exactly what you need—clear insights straight from your customers. That’s the power of intuitive technology, enabling complex information to be distilled into simple, […]

Unpacking zero-party data: a guide to customer-driven insights
Qualitative Research, Quantitative research

Human-centered design in an AI era 

Content Market research (MR) is all about exploring the rich diorama of human experience. A human-centric mindset has always been at the heart of research, but despite this the phrase ‘human-centered design’ doesn’t crop up much in the MR space. With AI tech enhancing many areas of research, the developments could be seen as a […]

Human-centered design in an AI era