Content Walk into any brand’s inbox and you’ll see it: feedback everywhere. Customers leave reviews, fill out surveys, post comments, and call support lines. The pace is relentless, and no team, no matter how dedicated, can keep up. But every missed opportunity isn’t just a data point lost; it’s a moment of trust slipping away. […]
Content Consider a few prompts customers may give AI in retail scenarios. “Why can’t I use my promo code on this item?” “I’m looking for boots with a heel no higher than 2 inches, camel brown, real leather, comfortable, and under $150.” “My order’s delayed. Can I cancel it and get something else that’ll arrive on time?” These are just a few examples […]
The better BI: Built for market research reporting Content If you work in market research, chances are you’ve come across business intelligence (BI) tools like Power BI, Tableau, or SAP Analytics Cloud. These platforms are great at turning data into dashboards across departments, and for a variety of client needs. But here’s the thing: Market […]
Content The best CX strategies don’t start with a survey or a scripted interview. They start with silence, listening without saying a word. Every day, customers leave a trail of unfiltered thoughts across the digital landscape: reviews, social posts, chat transcripts, and open-text survey responses. This unstructured feedback reveals more than a score ever could, […]
The four keys to effective market research data storytelling Content Market research data storytelling is about guiding your audience from a spark of curiosity to full clarity. There are many ways to paint the picture on this one, so we’re going to explore some of the common structures and approaches to data storytelling. The four […]
200 years of data visualization: Where 2026 trends are taking us Content This year we’ve seen it rise, and as we head towards 2026, visual storytelling is becoming an essential part of the research process. Picture this: You’ve just wrapped up a comprehensive market research study. The data is rich, the insights are golden, but […]
We explore how empathy is more than just paying lip service to the concept, how you can create empathy even when the (virtual) environment is against you, and how empathy can help you take your customer experience to the next level.
Content Customer experience in retail is at a tipping point, and loyalty is on the line. As retailers eagerly race to embrace digital innovation, many are unintentionally abandoning the very thing that drives their bottom line: trust. And without trust, retailers won’t gain the competitive edge necessary to leave a lasting mark in a highly […]
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
Data doesn’t always speak for itself. It needs a translator. A conductor. A storyteller. And that’s exactly what Visualizations in Research HX is built to be.
