RETAIL HX
Retail is a human business. Power it with HX.
Pull customer, employee and brand data together. So you get the full picture on cause, effect, and what happens next. Retail HX from Forsta helps reveal the people behind the data points, so you can sell smarter and perform better.
Customers stay.
Employees shine.
Brand excels.
Go beyond NPS and CSAT to understand why people buy, where employees shine and how systems help or hinder your brand. Reveal the people behind the data points, drawing a line from those humans all the way to the metrics that matter, and on to action.
Human insights that trigger
targeted actions that result in
measurable outcomes.
customer
Do you truly understand your customers?
Forsta gives you the inside scoop on your customers, your metrics, and how one drives the other.
- Grow revenue faster by pinpointing actions to improve cart conversions, and reinforcing repeat purchases.
- Delight customers with highly personalized experiences and see your NPS and CSAT scores spike.
- Drive operational efficiencies and reduce cost by creating seamless customer journeys.
EMPLOYee
Are your employees engaged?
Retail runs on people. And success hinges on getting to grips with the human forces that make or break your business.
- Reduce employee turnover by attracting and retaining top talent.
- Enhance the entire experience across your employees’ journey – from onboarding to exit.
- Identify growth, skilling and reskilling opportunities for employees and ensure good work is rewarded.
BRAND
How do your customers feel about your brand?
People buy from you when your brand keeps your promise: better products, better experiences, better results.
- Strengthen brand loyalty and nourish trust among customers and employees by delivering personalized experiences.
- Improve the performance of your marketing campaigns by drilling deep into your customers’ preferences.
- Bolster your top-line growth by driving more traffic and increasing customer lifetime value.
Forsta Retail HX Solutions
Unlock the full Human Experience
CUSTOMER
Turn browsers into buyers.
- Digital
- In-store
- Contact center
- Local Experience (LX)
EMPLOYEE
Employees shine. Sales rise.
- Frontline innovation
- Employee pulse & engagement
- Employee lifecycle
- Sales effectiveness
- Employer brand
BRAND
Brand strategy without the guesswork.
- Brand tracker
- Brand pulse
- Brand reputation
CASE STUDY
Supercharging online appointment revenue at Claire’s
Claire’s successfully optimized their Local Experience (LX) strategy to drive higher revenue through listings and landing pages. They also identified new ways to make their customer experience even better – including the introduction of a Buy Now Pay in Store (BOPIS) option.
There’s more
The business value of CX
The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way. But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]
The operational leader’s guide to HX
The operational leader’s guide to HX The operational leader’s guide to HX Build systems and break silos Contents Introduction Build systems and break silos Introduction When you have a streamlined, customer- driven system of agile improvements, you can expect substantial returns. When you know how to get the best out of it, CX pays – […]
11 ways to gather and use customer insights
Unlock valuable customer insights with our 11 effective methods. From social media monitoring to customer surveys, discover how to improve your marketing survey.
How to measure employee engagement
If you want to improve your employee engagement, it is critical to first know how to accurately measure
it. Read our guide to some of the best measurement strategies.
