Drive revenue growth
You can’t have it all
Your customers can be yours forever (well, at least for a long time). Use data and design to build a strong bond with your buyers. And you’ll multiply sales conversion rates, accelerate traffic – online and offline – and tap new revenue channels.
If you’re asking these questions…
Grow revenue
- How do we acquire more customers?
- How do we increase our market share?
- What opportunities are there to cross-sell or up-sell?
Protect revenue
- How can we increase customer loyalty?
- What drives our customer retention?
- How can we strengthen customer engagement?
We have the answers.
Drive revenue growth
With Forsta you can:
- Make each customer count to increase customer lifetime value with personalized experiences.
- Get more customer referrals with better customer satisfaction and stronger engagement.
- Enhance sales effectiveness to multiply repeat purchases and tap cross-sell and upsell opportunities.
- Turn regular customers into brand champions by enhancing your NPS.
- Identify customers at the risk of churn by detecting early warning signals.
Forsta can help
Gather the data that matters
Listen to your customers across channels, journeys and touchpoints to gather real-time feedback. Use quantitative and qualitative methods to make sure you’re not missing a thing.
Analyze and realize
Bring all your data – customer and employee feedback, operational and financial data -together. And deliver personalized experiences that enchant customers for longer.
Visualize your story
Engage your workforce and secure buy-in via powerful visualizations. Tell your story, your way. Go beyond the standard bar charts and graphs to see the full picture.
Act to improve
impact
Enable your employees to make the difference across your organization. Empower your teams to solve customer issues quickly, boost satisfaction and close the loop faster.
There’s more
How great cx can boost business revenue
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The business value of CX: Speaking the leadership’s language
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The business value of CX
The business value of CX Crack the code to profitable CX A Customer Experience (CX) program with business impact isn’t a nice-to-have. It’s a must-have. But not every program is built that way. But when you deliver CX with tangible change, you create opportunities for more: more growth, more retention, more revenue, and more profit. […]
The business value of CX: How to design a program that delivers
The business value of CX: How to design a program that delivers Discover how to design and implement a customer experience (CX) program that delivers measurable business outcomes. Phil Durand, Principal Consultant and James Elliott, Executive Practitioner, discuss practical strategies to align your CX program with commercial objectives, specific tactics to support cross-organizational initiatives, and how […]
CASE STUDY
Working together to put customers in focus
eir, a large telecom provider, reduced churn rate for voice and broadband services that has fallen by 1.5% and 0.5% respectively, leading to annual revenue savings of around €624k for eir Large Business.
eir Large Business
